SELLYourCarThe Easy Way to Sell Your Car
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Privacy Policy

Effective Date: October 26, 2023

Your privacy is important to us. Learn how we collect, use, and protect your information.

This Privacy Policy describes how SellYourCar ("we," "us," or "our") collects, uses, and discloses your information when you use our car-selling platform located at www.sellyourcar.info (the "Service"). We are committed to protecting your privacy and being transparent about our data practices.

1. Information We Collect

We collect information you provide directly to us when you use the Service:

Account Information

  • Full name and contact details
  • Email address and phone number
  • Secure password (hashed with bcrypt)
  • Account preferences and settings

Vehicle Information

  • Vehicle registration number
  • Make, model, year, and mileage
  • Vehicle photos and descriptions
  • Condition reports and messages
  • Estimated price expectations

Transaction Details

  • Quote acceptance information
  • Preferred pickup dates and times
  • Collection addresses
  • Communication records

Automatic Data

  • IP address and browser information
  • Device type and operating system
  • Usage patterns and session data
  • Cookies and similar technologies

2. Third-Party Data Sources

Vehicle Data Verification

To provide you with accurate quotes, we use your car's registration number to fetch additional vehicle data from authorized third-party services, including the DVLA (Driver and Vehicle Licensing Agency).

Data Retrieved Includes:

  • Vehicle revenue weight and specifications
  • Fuel type and engine details
  • Official color registration
  • MOT (Ministry of Transport) status and history
  • Tax status and classification
  • Insurance write-off markers
Privacy Note: This data is retrieved using only your vehicle registration number and is used solely for valuation purposes.

3. How We Use Your Information

Primary Uses

  • Quote Generation: Create automatic and manual car valuations
  • Account Management: Manage your profile and track DVLA check limits
  • Communication: Facilitate contact between users and administrators
  • Notifications: Send email updates about quote status and progress
  • Service Delivery: Coordinate vehicle collection and transaction completion

Secondary Uses

  • Customer support and troubleshooting
  • Service improvement and analytics
  • Fraud prevention and security
  • Legal compliance and dispute resolution

4. Information Sharing

We may share your information in specific, limited circumstances:

We Do Not:
  • Sell your personal information to third parties
  • Share data with marketing companies
  • Use your information for advertising
  • Provide data to unauthorized parties

5. Data Security & Protection

Technical Safeguards

  • Password Protection: All passwords are hashed using industry-standard bcrypt encryption
  • Secure Authentication: JSON Web Tokens (JWTs) with secure, HTTP-only cookies
  • Data Encryption: Sensitive data encrypted in transit and at rest
  • Access Controls: Role-based access restrictions for internal users
  • Regular Updates: Ongoing security patches and system monitoring

Operational Security

  • Limited access to personal data on a need-to-know basis
  • Regular security training for our team
  • Incident response procedures
  • Data backup and recovery systems
Important: While we implement robust security measures, no method of internet transmission or electronic storage is 100% secure. We continuously work to improve our security practices.

6. Your Rights & Choices

Data Control Rights

  • Access: Request a copy of your personal data
  • Correction: Update or correct your account information
  • Deletion: Request removal of your account and data
  • Portability: Receive your data in a structured format
  • Objection: Object to certain uses of your information

How to Exercise Your Rights

  • Update account information directly in your profile
  • Contact us for data deletion or access requests
  • Opt out of email communications using unsubscribe links
  • Manage cookie preferences in your browser settings
Response Time: We will respond to your requests within 30 days of receipt.

7. Data Retention

How Long We Keep Your Data

  • Account Data: Retained while your account is active
  • Transaction Records: Kept for 7 years for legal and tax purposes
  • Communication Logs: Retained for 2 years for customer support
  • Technical Logs: Automatically deleted after 1 year

Deletion Policy

When you delete your account, we will remove your personal information within 30 days, except where we're legally required to retain certain records.

8. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

  • Posting the updated policy on this page
  • Updating the effective date
  • Sending email notification for significant changes
  • Displaying a notice on our platform
Your Consent: Continued use of the Service after policy updates constitutes acceptance of the revised terms.

Privacy Questions or Concerns?

If you have any questions about this Privacy Policy or how we handle your data, please contact our privacy team.

admin@sellyourcar.info

We typically respond to privacy inquiries within 24-48 hours.